The Click4Care Difference

An organization known for innovation, quality and customer satisfaction

It’s not surprising that leading industry analysts report health insurers now rank care management as one of their most important business initiatives.

Those managing care need a strategic partner that can solve today’s challenges, while investing in innovation for future needs – Click4Care is the preferred partner for those looking to solve these business issues, and as winners of the Best of Healthcare IT Summit award, hundreds of healthcare professionals agree that our capabilities are unique and “best in class.”

Today’s healthcare organizations require sophisticated care management programs that focus on regulatory compliance, and proactive, targeted outreach designed to help their members stay as healthy as possible. Those evaluating care management systems also see the need for a full, member-centric view, and associated workflow. Click4Care 360° Care Management™ was built to align precisely with these needs.

At first glance, many care management applications and the companies that provide them can appear similar, yet upon closer inspection there are material differences in functionality, scalability, experience, culture and each organizations capability to successfully conduct implementations and provide world-class support.

Click4Care is uniquely qualified to become your strategic partner for care management. With a track record of satisfying some of the largest care management operations, organizations already deploying Medical Home and ACO model’s, and a core competency of innovation and obsession with customer satisfaction, Click4Care 360° Care Management ™ is prepared to exceed your expectations.

To appreciate the Click4Care difference, ask these questions about your current care management application:

• Do your care managers have a 360⁰ view of information about everyone in the care equation – providers, payors, members and their designated caregivers – to optimize care and wellness?
• Does your system automatically identify, prioritize and engage targeted members via automated analytical capabilities that exist within the core care management application, and can be triggered in real-time?
• Is your utilization, case, disease and population management all integrated into a single software platform, with all member updates automatically populated?
• Is your primary view of the system workflows built from visual and conceptual model designed by care management professionals?
• Are there easy to create and manage Routing Rules to adapt to changes without dependence on valuable IT resources?
• Do you have embedded integration capabilities available via adapters or web services?
• Does your vendor develop and support your product at a location you can easily access, or is development provided away from company headquarters?
• Is there an integrated analytics and reporting capability within the system that provides unlimited report capabilities and customizable analytics?
• Does your system provide a consolidated dashboard of the care manager’s “to-do list,” tasks, alerts, notices and even reminders for items overdue or coming due?
• Do you have an embedded analytic tool to identify individuals and cohorts within the population that are “at risk,” targeted or “impactible” to improve care or reduce cost?
• Can you easily escalate a support request without picking up the telephone, and be assured of response via predetermined escalation protocols?
• Do you have the ability for business users to build or modify workflows to optimize care and productivity (e.g. add a question to an assessment due to regulatory changes) without vendor or IT support?
• Are there Routing Rules and workflow automation to drive productivity and accuracy?
• Can business rules easily be configured to automatically run identification queries, generate letters, drive tasks and assign work to the most appropriate user based on their unique skills?
• Is there an integrated services layer to easily ingest the member data from a wide variety of sources, as well as push important information back to other systems for maximum efficiency?
• Is your application highly scalable and performant? Can it be deployed as either an On-Premise or Software-as-a-Service (SaaS) model?
• Is the core technology and development philosophy built from a member-centric model?
• Are all prescription, claims, lab, HRA, clinical criteria all integrated via a member-centric view, and seamlessly updated?

With Click4Care 360° Care Management™, you have the capabilities to focus on delivering quality care through effectively engaging with your members, their providers, and social support system. Be sure to have Click4Care engage with your organization on details of our award winning capabilities, and how Click4Care can make a difference within your organization well beyond reform compliance.